Items are shipped directly from
stock and you will receive a tracking number when we ship these items.
Important Shipping
Information:
USPS - APO/FPO
orders welcome!
All international
Orders are welcome, please contact us for a shipping quote if your country is
not in the system.
All orders require
24-48 hours processing time before shipping.
DTMdirect.com does
not process orders during weekends or holidays.
No deliveries will
be made on Saturday or Sunday.
All orders shipped
within CA will be charged sales tax.
Cancelation Policy
Click the "My Account / Order
Status" link at the top right hand side of our site to view orders you have
placed. Then click the "Change
quantities / cancel orders" link to find and edit your order. Please note
that once an order has begun processing or has shipped, the order is no longer
editable.
Return Policy
Defective
Products:
DTMdirect.com offers a 30 day (from
date of shipment) replacement or refund for defective products. Prior to
returning any item, please
contact the manufacturer to confirm the item is defective. Items found not to be
defective may be subject to a
restock fee of
15%.
Non-Defective Product
Returns:
Non-defective ("Buyers Remorse")
products may be returned for 30 days from shipment date but may be subject to a
15% restocking fee. Shipping charges are not refundable for non-defective returns. Non-Defective items returned incomplete or as unsellable will not be accepted
Return
Notes:
All returns must be pre-approved by
applying for an RA number (Return Authorization). To accomplish this, please
email us at customer_service@dtmdirect.com include a description of the problem you are experiencing if
applicable. Not providing the detailed information requested will delay the
returns process. Once your request has been received, you will be contacted
within 2 business days with an RA number and
instructions for sending back the item(s). The RA number, once provided, is
valid for 3 weeks only.
You must re-package any item(s) being returned as it was delivered to you, with
all components, materials
and documentation. Once shipped,
Email the tracking number(s) to us with your DTMdirect order number. We will notify you via Email of your refund or exchange
once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a
result of mis-shipment or defective merchandise. All refunds are processed immediately upon notification to you via the original
payment method.
Privacy Policy
What information do we collect?
We
collect information from you when you register on the site, place an
order, enter a contest or sweepstakes, respond to a survey or
communication such as e-mail, or participate in another site feature.
When
ordering or registering, we may ask you for your name, e-mail address,
mailing address, phone number, credit card information or other
information. You may, however, visit our site anonymously.
We
also collect information about gift recipients so that we can fulfill
the gift purchase. The information we collect about gift recipients is
not used for marketing purposes.
Like many websites, we use
"cookies" to enhance your experience and gather information about
visitors and visits to our websites. Please refer to the "Do we use
'cookies'?" section below for information about cookies and how we use
them.
How do we use your
information?
We may use the information we collect from
you when you register, purchase products, enter a contest or promotion,
respond to a survey or marketing communication, surf the website, or use
certain other site features in the following ways:
To
personalize your site experience and to allow us to deliver the type of
content and product offerings in which you are most interested.
To
allow us to better service you in responding to your customer service
requests.
To quickly process your transactions.
To
administer a contest, promotion, survey or other site feature.
If
you have opted-in to receive our e-mail newsletter, we may send you
periodic e-mails. If you would no longer like to receive promotional
e-mail from us, please refer to the "How can you opt-out, remove or
modify information you have provided to us?" section below. If you have
not opted-in to receive e-mail newsletters, you will not receive these
e-mails. Visitors who register or participate in other site features
such as marketing programs and 'members-only' content will be given a
choice whether they would like to be on our e-mail list and receive
e-mail communications from us.
How do we protect visitor information?
We implement
a variety of security measures to maintain the safety of your personal
information. Your personal information is contained behind secured
networks and is only accessible by a limited number of persons who have
special access rights to such systems, and are required to keep the
information confidential. When you place orders or access your personal
information, we offer the use of a secure server. All sensitive/credit
information you supply is transmitted via Secure Socket Layer (SSL)
technology and then encrypted into our databases to be only accessed as
stated above.
Do we use
"cookies"?
Yes. Cookies are small files that a site or its
service provider transfers to your computer's hard drive through your
Web browser (if you allow) that enables the site's or service provider's
systems to recognize your browser and capture and remember certain
information. For instance, we use cookies to help us remember and
process the items in your shopping cart. They are also used to help us
understand your preferences based on previous or current site activity,
which enables us to provide you with improved services. We also use
cookies to help us compile aggregate data about site traffic and site
interaction so that we can offer better site experiences and tools in
the future.
We may contract with third-party service providers to
assist us in better understanding our site visitors. These service
providers are not permitted to use the information collected on our
behalf except to help us conduct and improve our business.
You
can choose to have your computer warn you each time a cookie is being
sent, or you can choose to turn off all cookies. You do this through
your browser (like Netscape Navigator or Internet Explorer) settings.
Each browser is a little different, so look at your browser Help menu to
learn the correct way to modify your cookies. If you turn cookies off,
you won't have access to many features that make your site experience
more efficient and some of our services will not function properly.
However, you can still place orders over the telephone by contacting
customer service.
Do we
disclose the information we collect to outside parties?
We
do not sell, trade, or otherwise transfer to outside parties your
personally identifiable information unless we provide you with advance
notice, except as described below. The term "outside parties" does not
include DTMdirect. It also does not include website hosting partners and
other parties who assist us in operating our website, conducting our
business, or servicing you, so long as those parties agree to keep this
information confidential. We may also release your information when we
believe release is appropriate to comply with the law, enforce our site
policies, or protect ours or others' rights, property, or safety.
However,
non-personally identifiable visitor information may be provided to
other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify
information you have provided to us?
To modify your e-mail
subscriptions, please let us know by modifying your preferences in the
"My Account" section. Please note that due to email production schedules
you may receive any emails already in production.
To delete all
of your online account information from our database, sign into the "My
Account" section of our site and remove your shipping addresses, billing
addresses & payment information. Please note that we may maintain
information about an individual sales transaction in order to service
that transaction and for record keeping.
Third party links
In an attempt
to provide you with increased value, we may include third party links
on our site. These linked sites have separate and independent privacy
policies. We therefore have no responsibility or liability for the
content and activities of these linked sites. Nonetheless, we seek to
protect the integrity of our site and welcome any feedback about these
linked sites (including if a specific link does not work).
Changes to our policy
If we
decide to change our privacy policy, we will post those changes on this
page. Policy changes will apply only to information collected after the
date of the change. This policy was
last modified on June 17, 2010.
Questions and feedback
We
welcome your questions, comments, and concerns about privacy. Please
send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online
privacy policy applies only to information collected through our
website and not to information collected offline.
Terms and Conditions
Please
also visit our Terms and
Conditions section establishing the use, disclaimers, and
limitations of liability governing the use of our website.
Your consent
By using our
site, you consent to our privacy policy.
